Contact information

Legal Notice & Contact Information
Thank you for visiting LoomHut. We are committed to providing exceptional products and high-quality customer service. To ensure absolute transparency and comply with international e-commerce merchant regulations, please find our official business details and operational structure below.
Official Merchant Details
  • Trade Name / Brand: LoomHut
  • Customer Support Email: support@loomhut.com
  • Customer Support Hotline: +1 (503) 267-6460
  • Corporate Headquarters / Physical Office Address:
    Room , 12/F, Prince Industrial Building, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong SAR
Global Fulfillment & Supply Chain Notice
At LoomHut, we bridge premium craftsmanship with factory-direct efficiency. To maintain strict quality control and guarantee the best possible pricing for our consumers:
  • Central Fulfillment: All customer orders are processed, quality-checked, and shipped directly from our state-of-the-art manufacturing facility and centralized warehouse located in Mainland China.
  • Compliant Shipping: As our head massagers contain rechargeable lithium-ion batteries, they are dispatched from our dedicated logistics center using specialized, compliant carriers to ensure seamless international transit.
Customer Support Hours
Our dedicated global support team is available to assist you with order tracking, product inquiries, shipping updates, and return assistance.
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
  • Response Commitment: We aim to respond to all email inquiries within 24 to 48 business hours. If you are reaching out regarding an existing order, please include your Order Number (#LHXXXX) for faster processing.